UGH… I hate it when companies sell. I loved Steadcom. They were so awesome. I was with them for three years. They hosted my VPS and their support was amazingly fast. And they were really affordable, too. I was hoping I could have my VPS with them forever…
Alas, companies sell. I don’t know why the sold, but they did. And the new company is called eTecc. Well, I wasn’t too pleased when I realized that eTecc expected it’s VPS customers to set up their VPSs from scratch. Of course I realized this AFTER they shut the server down that had my entire VPS on it. Needless to say, I kinda panicked. I’m not the most savvy server admin in the world.. and when I’m working on my server and I get those messages that say “Please Contact Your System Administrator” I just cringe because that probably means hours of googling and reading message boards to find out the solution of my problem. I want my VPS to just be set up, and just to work, and not to have any problems.
I have a VPS instead of a shared host because I have quite a few blogs that I run on my VPS. Plus I have Utah Dogs, and although it’s not all that popular, I want to keep it going in the hopes that someday it will be popular. Shared hosts just don’t seem beefy enough for my needs. But then VPSs are more complicated and sometimes beyond my skill level. Alas, I like the VPS it seems to work pretty well.
So anyway, yes eTecc did send out an email, and far down in the email (which I didn’t really analyze closely) it said we’d need to set up our VPS entirely from scratch. Well I didn’t really examine that part, and so the old server just shut down one day and I was mightly upset. Like I said, it would take me a week, or more, to set everything back up again!
Fortunately eTecc helped me out. If they had access to the servers, then the probably have mirroring software too. It’d be a zillion times faster and easier to mirror the software onto the new servers (I guess they didn’t just keep the old servers?). And they did it… they came through, I’m so relieved. I don’t want to change hosts, though I still might need more memory eventually. We’ll see. But eTecc was able to rebuild my VPS and it’s up and running again. What a relief! They provided some good support, even though their first reply took a while.
So here I am, back online… and hopefully I’ll stay that way. Thanks eTecc, for providing customer service to a self schooled system admin who kinda limps by with her VPS. I do greatly appreciate it.